Privacy Policy


DoggyStash (“DoggyStash or “We”) is committed to protecting its users’ privacy. This privacy policy (the “Privacy Policy”) discloses the privacy practices of this website (the “Site”).  By subscribing to the DoggyStash service or placing an order on the Site, you agree to this Privacy Policy. If you do not wish to be bound by this Privacy Policy, please do not place subscribe to the DoggyStash service or place an order on the Site.

WHAT INFORMATION DO WE COLLECT?

When you subscribe to the DoggyStash service or place an order on the Site, we collect the personally identifiable information (“PII”) you give us such as your name, shipping address, email address, and credit card information.When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

WHAT DO WE DO WITH YOUR INFORMATION?

We use your PII to give you the best possible customer experience.  We only collect PII that is relevant to achieve this purpose. We will not share your PII with third parties, except as outlined in this privacy policy.We use PII to:-Process and fill your subscription or order-Notify you of your order status-Contact you regarding your order-Bill you         -Identify and authenticate youEmail marketing: By subscribing to our service or purchasing a product on this Site, you give us your permission to send you emails about our service, new products and other updates.

COOKIES

We use “cookies” on this Site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our Site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Site. Usage of a cookie is in no way linked to any PII on our Site.Some of our business partners may use cookies on our Site (for example, advertisers). However, we have no access to or control over these cookies.

CONSENT

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no. DoggyStash will never share, sell or rent your PII to any third parties for marketing purposes unless you give us your express consent.How do I withdraw my consent?If after you opt-in for email marketing, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at bark@doggystash.co.uk

DISCLOSURE

We may disclose your personal information if we are required by law to do so, if you violate our Terms of Service, or to investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation.Payment:If you choose a direct payment gateway to complete your purchase, then we store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our Site and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.For example, we use an outside subscription management company to manage orders, and a credit card processing company to bill users. These companies do not retain, share, store or use PII for any secondary purposes beyond filling your order.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. We use Stripe to accept payments from you. We use Cratejoy to host the site and help us manage our subscriber base. Links on this Site may direct you away from our Site. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

INFORMATION SECURITY

The security of your PII is important to us. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHILDRENS PRIVACY

This Site does not target or collect information on children under the age of 13. Please do not use this Site if you are under the age of 13.

SURVEYS AND CONTESTS

From time-to-time our Site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If DoggyStash is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at bark@doggystash.co.uk