We are DoggyStash, and we are based in the UK. (David Artis trading as DoggyStash) We own and operate the website www.doggystash.co.uk. The terms “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website. Your access to and use of www.doggystash.co.uk is subject to these terms and conditions. By using the website you are accepting these terms and conditions. If you refuse to accept these terms and conditions you will not be able to order any products or services from our site.
PURCHASE OF OUR SUBSCRIPTION BOXES
You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions.
By placing an order via this website, you confirm that you are legally capable of entering into binding agreements, 18 years of age or older and are accessing the website from your own account.
THE AGREEMENT BETWEEN YOU AND DOGGYSTASH.
By subscribing to our monthly DoggyStash Subscription Service you agree to allow us to take recurring monthly payments from your credit/debit card indefinitely until the subscription is cancelled by you.
Three month, 6 month, 12 month pre payment subscribers: you will be charged once at point of purchase for the entire fixed term subscription period. You will then be charged the same amount again when the subscription expires unless you cancel before the 15th of the your final month. *Please note that if you cancel a 3,6 or 12 month subscription you will still be sent the paid for DoggyStash's each month and will not be entitled to any refund, but your subscription will not be renewed.
To change your payment method, please do so before the 15th of the month or to change address details please do so before the 1st of the month by logging in to your account from our website. . If you have questions or experience issues please contact us by email at firstname.lastname@example.org, so we can help. Should you wish to cancel, you can do so at any time. To end your subscription, login to your account and cancel from there before the renewal date which is the 15th.
Auto-renewal: Following your subscription period of 1 month your subscription will be automatically renewed for the same renewal period of your previous subscription. The responsibility to cancel prior to the renewal date (the 15th of the month) lies with you and DoggyStash accept no responsibility for issues arising as a result of a subscription not being cancelled. If you cancel, your subscription will not be renewed after your then-current term expires. Please note that you will not be eligible for a pro-rated refund of any portion of the subscription fee paid.
If you cancel your subscription you can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
Subscription payments will be taken on the 15th day of every month and boxes will be dispatched on approx the 5th of every month (or next working day).
We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
DoggyStash currently only deliver to addresses within the United Kingdom including Northern Ireland, excluding PO Box addresses. We use Royal Mail for our deliveries. Actual delivery times may vary depending on your delivery address and circumstances impacting delivery by the Royal Mail. You will not hold us responsible for any delays, outside of our control, which relate to the delivery of your box. Postage is free for delivery in the UK.
*Royal Mail will not deem a parcel to be lost until it has been in the UK postal system for a period of 14 days. Although it is highly unlikely UK deliveries will take this amount of time we are unable to dispatch a replacement or issue a credit or refund until this period of time has elapsed.
If you change address, you must update your address details in the relevant section of the website to ensure that no boxes are sent out to the wrong address. We use the address that is in the system on the morning of the 1st of the month and cannot be held liable for deliveries to incorrect addresses.
The contents of each DoggyStash are chosen completely at our discretion, and we cannot guarantee to send you any specific item.. We aim to tailor the contents based on information you have provided, but this may not always happen or be possible. Information you enter about your dog isfor information only, and is used as guides.
It is your responsibility to check the suitability of each item, food or packet for your dog. You agree to take sole responsibility for the use of each item once it is received by you.Labels, instructions, expiry dates and similar information should be checked by you.
You agree that you are aware that some items may contain ingredients that you or your dog may be allergic to, and it is your responsibility to read the label (as stated above).
RISK AND TITLE
Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products.
You may cancel your first order and receive a refund at any time before your order is delivered and up to fourteen days afterwards, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with the DoggyStash refunds policy (see below).Each box subscription is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first monthly box. You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). To cancel your order and obtain a refund, you must inform DoggyStash by email, giving us your name, address and order reference. You must return the products to DoggyStash within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. DoggyStashhas a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products. DoggyStash’s refunds policy is: if you cancel an order within the fourteen-day cancellation period (see above), DoggyStash will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products or (if earlier) the day you provide evidence of having sent the products back to us.DoggyStash will refund the price of the products in full. However, you will be responsible for the cost of returning the products to DoggyStash. We will refund the purchase price and using the same method originally used by you to pay for your purchase.
DoggyStash will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.
DoggyStash warrant to you that any product purchased from us through our website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose. You are responsible for maintaining the confidentiality of your account and password. DoggyStash has not reviewed all of the sites linked to this website and is not responsible for the contents of any other sites linked to this website. Your following of any links to any other sites is entirely at your own risk.
The DoggyStash website may occasionally be off line to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email to email@example.com.
DoggyStash makes no promise that our website service will be fault free. If you notice a fault in the service, please report it to us by emailing firstname.lastname@example.org and we will correct the fault as soon as we reasonably can.
We reserve the right to make changes to our website, policies, and these conditions at any time without notice and you confirm that DoggyStash shall not be liable to you for any such change or removal. Your continued use of the website following any changes shall be deemed to be your acceptance of such change.
You agree to indemnify and hold DoggyStash and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY
This website and its contents are provided "as is" and on an "as available" basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of the content provided on the website or any conduct by users of the website. We reserve the right to deliver our DoggyStash's at our sole discretion. We disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.
In no event shall we be liable to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law. Our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed the total amount paid by you to us in respect of DoggyStash services in the month preceding any such claim but, if you are a consumer, please note that this does not affect your statutory rights.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS.
We reserve the right to revise and amend these terms and conditions from time to time and without notification, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order any of our subscription services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the email confirming that your DoggyStash has been shipped.
All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to DoggyStash or otherwise used by DoggyStash as permitted by law.
In accessing the Website you agree that you will access the Content solely for your personal, non-commercial use. None of the Content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. (This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only)
LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.